Customer Service - Chillicothe VA Medical Center
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Chillicothe VA Medical Center

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Customer Service

Office of Veteran Experience

Our Office of Veteran Experience seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled Veteran Experience Specialists (Patient Advocates) listed below.

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Lori Clemmons

Veteran Experience Officer
740-773-1141 Ext. 6107

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Susan Kuehner

Veteran Experience Specialist
740-773-1141 Ext. 6107

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Terry McQuirt

Veteran Experience Specialist
740-773-1141 Ext. 7945

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Additional Contacts program seeks to give you and your family the security of knowing someone is available to focuson your individual concerns and rights as a patient.

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Jeffrey A Montgomery

Former Prisoner of War Coordinator
740-773-1141 Ext. 6345

For a listing of additional contacts, please visit our phone directory.

Comment Cards

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a

suggestion, and correct problems or give a compliment. Comment cards are available throughout the medical center, so please feel free to fill one out and put it any available box . You may answer 

your comment card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.