Chillicothe VA Medical Center
VA Telehealth Services
VA Telehealth Services uses telehealth technologies, health informatics, and disease management to expand Veterans’ access to VA quality care. This technology helps ensure Veterans get the right care, in the right place, at the right time. VA Telehealth Services enable Veterans to access VA care at the time and place more convenient for the Veteran. VA employs telehealth two different ways:
- Synchronous Real-Time Telehealth - providing real-time videoconferencing between VA care team and their patients, increasingly from the Veteran’s home or mobile device
- Asynchronous or Store-and-Forward Telehealth - for remote monitoring of patients at home with chronic conditions, or allowing clinicians to capture and share images, sounds, or data with other specialists for help in diagnosis and delivery of care. (Telehealth Definitions, 2017)
Chillicothe Home Telehealth (HT) ranked #1 in the nation out of 140 medical centers in the percentage of Veterans utilizing home telehealth services during 2018. Home Telehealth continues to grow and provided care to 1,522 Veterans focusing on improving the Veteran’s knowledge of their chronic disease processes, recognition of symptoms, and decreasing the amount of time spent hospitalized. HT also added a clinical pharmacist to the program which allows for quick medication changes based on the information the Veteran provides during their daily sessions.
Introduction of Video on Demand (VOD) is a game-changer for providing care. VOD allows Veterans to participate in an appointment utilizing their own smart phone, tablet, or computer in their own home. iPads are provided by the VA when needed. Video on Demand counts as a face-to-face appointment and assists rural Veterans, Veterans with transportation issues, and Veterans who are unable to travel to their facility location for any reason. All providers will have the ability to utilize VOD by 2020. The Chillicothe VA ranked 29th in the nation in Video on Demand usage with 212 Veterans participating in a VOD appointment this year.
MyHealtheVet (MHV) is another program that provides Veterans the opportunity to fully participate in their healthcare by giving Veterans the ability to refill their prescriptions, view upcoming appointments, view/download/print their health records, and communicate directly with their teams utilizing the secure message email option. This coming year MHV will be promoted and facilitated by the Telehealth Clinical Technicians (TCTs) in all locations to ensure all Veterans can receive immediate information and assistance with this empowering tool.
Other stats for Chillicothe VA Telehealth include ranking 11th in the nation in Store and Forward technologies which includes taking an image onsite and forwarding that image to another facility to be read. This technology is used for Tele-Retinal imaging and Tele-Dermatology. The use of Clinical Video Telehealth (CVT) rounds out our telehealth offerings and includes the ability for a Veteran to be seen at a local Community Based Outpatient Clinic (CBOC) location by a provider at another VA location utilizing technology. Chillicothe VA ranked 29th in the nation as providers of CVT.