Purpose Statement

CHILLICOTHE VA MEDICAL CENTER 
PURPOSE STATEMENT

MISSION
Our mission is to promote health and ensure veterans’ healthcare needs are met.

VISION
We will be valued as a leading health care provider of choice for veterans.
We will improve their quality of life and enhance services, access, and safety.
We will continue our commitment to exceptional service and performance improvement.
When called upon, we will respond to national emergencies.

VALUES
To assist us in our decision making, our actions are directed by our values of:

• “TRUST” - having a high degree of confidence in the honesty, integrity, reliability, and sincere good intent of those with whom we work, and is fundamental to all that we do in healthcare.

• “RESPECT” - honoring and holding in high regard the dignity and worth of our patients and their families, our co-workers, and the system of which we are a part.

• “EXCELLENCE” - being the most competent and the finest in everything that we do, and also continually improving what we do.

• “COMMITMENT” - dedication and a promise to work hard to do all that we can to provide service to our co-workers and our patients in a cost-conscious manner.

• “COMPASSION” - demonstrating empathy and caring in all that we say and do.

• “COLLABORATION” - working together with the ultimate goal of improving service.