Glenn Minney
Phone (740)773-1141, ext. 6107
Building 31, Room B051

Susan Kuehner
Phone (740)773-1141, ext. 7945
Building 31, Room B057

Debbie Crabtree-
  Transition Advocate for OEF/OIF
Phone (740)773-1141, ext. 6075
Building  211 , Room 22

Our Patient Advocacy Program was established to ensure that veterans and their families who are served in this medical center and its outlying Community Based Outpatient Clinics (CBOCs) have their complaints/issues addressed in a convenient and timely manner. The medical center supports the veteran's right to present concerns, needs or complaints without fear of reprisal or access to care being compromised. Issues are identified, classified, resolved and utilized to improve overall service to veterans. Patient advocates are here to assist veterans in dealing with questions, complaints, compliments or suggestions. Veterans should contact their health-care providers to make appointments or for specific questions about procedures or prescriptions, as those providers are more qualified to assist with those areas.

Another way for veterans to submit questions, complaints, compliments or suggestions of through the VA Inquiry Routing and Information System (IRIS). Through this link the veteran self-directs the inquiry to the facility. Click  here  to access the IRIS system.